Policy page
Cancellation Policy
Public policy content managed by OURDAY SANTA administrators. These rules help parents understand ordering, payment, and support expectations before placing a meal order.
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Overview
Parents cannot cancel an order after it has been placed and paid for. The only permitted post-payment change is order modification within 30 minutes of payment. No refunds are available for paid orders.
Parent Responsibilities
Parents should confirm child, school, class, event, restaurant, and meal details before payment.
Payments
Payments are handled through Paystack. OURDAY SANTA does not store card details on the platform.
Order Changes
- Paid orders may be modified within 30 minutes of payment.
- Parents cannot cancel paid orders.
- No refunds are permitted for paid orders.
Support
For help with order details, payment confirmation, or account access, contact the school or OURDAY SANTA support team.