Policy page
Refund Policy
Paid OURDAY SANTA orders are not refundable. Parents should review all details before payment.
Last updated: June 11, 2026
Static
Overview
No refunds are permitted for paid orders. This rule applies after payment has been successfully completed.
Parent Responsibilities
Parents should review the selected child, event, restaurant, meal, and total amount before making payment.
Payments
Payments are processed by Paystack. Payment confirmation may be used to prepare and fulfil the meal order.
Order Changes
Paid orders may only be modified within 30 minutes of payment where the platform still allows modification.
Modification does not create a refund right. Parents cannot cancel paid orders.
Support
If a payment or order confirmation issue occurs, contact support so the transaction can be reviewed.
