Policy page
Terms & Conditions
Public policy content managed by OURDAY SANTA administrators. These rules help parents understand ordering, payment, and support expectations before placing a meal order.
Loading
Overview
Parents are responsible for confirming child, school, class, event, restaurant, and meal details before placing an order. After an order has been placed and paid for, parents may modify the order only within 30 minutes of payment. Paid orders cannot be cancelled by parents.
Parent Responsibilities
Parents should confirm child, school, class, event, restaurant, and meal details before payment.
Payments
Payments are handled through Paystack. OURDAY SANTA does not store card details on the platform.
Order Changes
- Paid orders may be modified within 30 minutes of payment.
- Parents cannot cancel paid orders.
- No refunds are permitted for paid orders.
Support
For help with order details, payment confirmation, or account access, contact the school or OURDAY SANTA support team.